Sales Support Associate

4 weeks ago


Baltimore, Maryland, United States Lord Baltimore Uniform Full time

Job Summary

We are seeking a highly organized and detail-oriented Sales Support Representative to join our team at Lord Baltimore Uniform. As a Sales Support Representative, you will play a critical role in ensuring the smooth operation of our sales process and providing exceptional customer service.

Key Responsibilities

  • Respond to customer inquiries and provide accurate information about our products and services.
  • Assist customers in placing orders, processing payments, and tracking shipments.
  • Collaborate with the sales team to ensure customer needs are met and exceeded.
  • Prepare and process sales orders accurately and in a timely manner.
  • Coordinate with multiple sales team members for sales order entry and ensure seamless communication.
  • Maintain customer records and update databases with order information and interactions.
  • Coordinate with internal departments to ensure timely order fulfillment and resolution of any issues.
  • Follow up with customers to gather feedback, address concerns, and resolve any complaints.
  • Assist in the preparation of sales reports, presentations, and other documents as needed.

Requirements and Qualifications

  • Proven experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in data entry and order processing.
  • Salesforce CRM experience is preferred.
  • Knowledge of Microsoft Office Suite required.
  • Ability to work effectively both independently and as part of a team.

About Lord Baltimore Uniform

At Lord Baltimore Uniform, we understand the importance of providing exceptional customer service and support to our clients. We are committed to helping growing businesses succeed by providing high-quality linens, uniforms, and apparel.

We believe in investing in our local community and reinvesting in our business to ensure we continue to provide the best possible service to our clients.



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