San Bernardino Hotel Representative

4 days ago


San Bernardino, California, United States Hampton San Bernardino Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at the Hampton Inn & Suites San Bernardino, CA. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and creating a warm welcome experience for all hotel guests.

Key Responsibilities:
  1. Greet and register guests in a friendly and efficient manner
  2. Manage room reservations and modifications, including checking availability and rates
  3. Provide accurate information about hotel services and amenities, including dining options, local attractions, and recreational activities
  4. Assist with check-ins and check-outs, ensuring seamless transitions for guests
  5. Maintain high standards of customer service, responding promptly to guest inquiries and resolving issues efficiently

What We Offer:

  • A competitive salary range of $16.00 - $21.52 per hour based on location and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for career growth and professional development

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field helpful
  • Previous experience in a hotel or related industry preferred
  • Excellent communication and problem-solving skills, with the ability to work well under pressure
  • Proficiency in using computer systems and software, including property management systems and point-of-sale systems

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