San Bernardino Hotel Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at the Hampton Inn & Suites San Bernardino, CA. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and creating a warm welcome experience for all hotel guests.
Key Responsibilities:- Greet and register guests in a friendly and efficient manner
- Manage room reservations and modifications, including checking availability and rates
- Provide accurate information about hotel services and amenities, including dining options, local attractions, and recreational activities
- Assist with check-ins and check-outs, ensuring seamless transitions for guests
- Maintain high standards of customer service, responding promptly to guest inquiries and resolving issues efficiently
What We Offer:
- A competitive salary range of $16.00 - $21.52 per hour based on location and experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field helpful
- Previous experience in a hotel or related industry preferred
- Excellent communication and problem-solving skills, with the ability to work well under pressure
- Proficiency in using computer systems and software, including property management systems and point-of-sale systems
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