IT Service Desk Internship Opportunity

8 hours ago


New York, New York, United States Lloyd Group Full time
About Lloyd Group

Lloyd Group is a leading IT consulting and services firm that has been serving clients since 1995. Our commitment to our clients is to humanize their technology experience, freeing them to focus on their business while we take care of the headaches. We strive to provide exceptional experiences for our clients by focusing on our team members first, through education, teamwork, and a fun work environment.

Why Work for Lloyd Group

We value our employees and have many programs in place to hear their feedback. Our benefits are designed to promote a happier, healthier life balance. We're proud of our achievements, including a 4.4-star rating on Glassdoor and an 80 Net Promoter Score, which is significantly higher than the industry average.

About the Role

The Service Desk Internship is a unique opportunity to learn the ins and outs of our Service Delivery team while being a helpful resource for our Lab and Service Desk Engineers. As a Service Desk Intern, you'll be supported by our Service Desk Coordinator and will be responsible for providing daily updates on tickets to the corresponding Team Lead and SDC.

Key Responsibilities
  • Provide service desk support, including answering calls and troubleshooting level 1 support tickets
  • Complete onsite support when short-staffed or our client experience teams require assistance
  • Assist with PC builds and rebuilds as per Lloyd standards as needed
  • Ensure all equipment worked on is properly backed up prior to any work being done
  • Coordinate shipping of all equipment with appropriate team members
Requirements
  • Interest or course work in Computer Science (Major in Computer Science preferred)
  • 0-1 years' experience in the IT industry, including previous internship experience
  • Exceptional verbal and written communication skills
  • Desire to be a Lloydian and develop lasting relationships in our community
  • Client focus with an ability to maintain relationships and resolve client conflicts
  • Detail-oriented; follow established policies and procedures
Technical Expertise

The following technical competencies are included to give an idea of the type of environments we work with:

  • Proficient Microsoft Windows XP, Vista, 7, 8, 10
  • Microsoft Office
  • Printer, Workstation, Server Hardware
  • Anti-virus/Malware/Spyware Software
  • Remote Desktop Technologies
  • TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN
  • Data Backup
  • Mac experience preferred
Role Logistics

This is a part-time, onsite (in Lloyd NYC office) internship position. Estimated hours per week are flexible, with business hours from Monday to Friday, 9:00 am to 6:00 pm. This role may require travel to Lloyd community offices and events.



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