Customer Experience Lead

7 days ago


Springfield, Tennessee, United States Chick-fil-A Full time
Job Summary

We are seeking a highly motivated Customer Experience Lead to join our team at Chick-fil-A Tom Austin Hwy.

This role will be responsible for leading a team of front-of-house staff to deliver exceptional customer experiences and driving business growth through data analysis and informed decision-making.

Key Responsibilities:
  • Lead and motivate a team of front-of-house staff
  • Maintain high standards of food safety, quality, and cleanliness
  • Analyze data and make informed decisions to drive business growth
  • Develop and execute operational plans to achieve sales and service goals
Requirements:
  • Minimum 2 years of experience in restaurant management or leadership role
  • Proven track record of achieving sales and service goals
  • Strong communication and interpersonal skills
  • Bachelor's degree in Business Administration or related field
Compensation:

The estimated salary for this role is $17.00 - $22.00 per hour.

We offer a range of benefits, including:

  • 100% coverage of employee-only medical insurance plan
  • 401(k) with up to 4% match for eligible employees
  • Dental and vision insurance
  • 2 weeks paid time off
  • Free meal on every shift worked
  • Access to learning library for professional development


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