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Food Service Operations Manager
2 months ago
Position Overview:
About Us
Healthcare Services Group, Inc. (HCSG) is a seasoned partner in managing essential services such as housekeeping, laundry, dining, and nutritional support within the healthcare sector. With over 45 years of experience, we have delivered vital services to numerous healthcare communities nationwide.
We pride ourselves on our commitment to fairness and excellence, continuously evolving our focus on training and developing team members at all levels.
Our Mission & Core ValuesOur Mission is to Enhance Community Well-Being.
Our Core Values—Integrity, Collaboration, Empowerment, Passion, and Perseverance—guide our decisions and actions both inside and outside the workplace.
You are motivated, ambitious, and have a genuine passion for serving others, aiming to make a positive impact in your community.
You thrive in collaborative environments, are willing to take initiative, and are dedicated to achieving results.
Your commitment to providing exceptional customer and resident experiences is evident every day.What We Provide
HCSG offers a comprehensive benefits package designed to support the health and well-being of our associates and their families. Our goal is to enhance the quality of life for our associates and their loved ones.
Benefits include FREE Telemedicine and Prescription Discount Programs, along with a variety of medical, dental, vision, and supplemental health plans.
Training - We prioritize the development and education of our associates. Our philosophy of promoting from within creates a dynamic and rewarding career path with HCSG.
Employee Assistance Programs - FREE access for employees and their families to health, financial, and family services, supporting overall well-being and mental health.
Going Beyond Assistance Fund - A 501(c)(3) nonprofit established by HCSG to provide charitable disaster relief assistance to employees and their families.
Employee Stock Purchase Plan - Investment opportunities available to all eligible employees after two years of service.
Nationwide Opportunities - Transfers available nationwide, ideal for active military personnel and their families.
Ensuring Your Safety
The safety and health of our employees and the communities we serve are our top priorities.
COVID-19 Vaccination - Employees must comply with all relevant policies as mandated by state, local, and/or our clients.
Why Choose HCSG
At HCSG, you will discover a fulfilling, collaborative, and structured environment designed to help you succeed in serving our communities.
Position Summary
Department Manager - Oversees the food service program at a single location, providing leadership, support, and guidance to ensure compliance with food quality standards, inventory management, food safety protocols, and customer service expectations. This includes adherence to facility menus and relevant federal, state, and local regulations, in line with our established policies and procedures to guarantee quality dining services at all times.
Reporting - Responsible for maintaining records of income and expenditures, food supplies, personnel, and equipment in a report format for HCSG and facility management.
Training - Overseeing all training, quality control, and in-service education for staff to meet HCSG standards is a critical responsibility of the Manager, which includes regular kitchen assessments using Quality Control Indicators (QCIs) for documentation.
The Manager must also be capable of performing the essential functions of dietary aide, cook, and dishwasher roles to provide training and assistance during staff shortages.
Communication - Effectively convey all directives from client managers, building occupants, and administrators to HCSG staff.Safety - Utilize protective gear for all relevant tasks. Responsible for the safe and proper mixing and use of cleaning solutions while adhering to all safety protocols. Timely reporting of equipment or cleaning product needs and malfunctions to supervisors is essential. Ensure compliance with established safety and quality standards.
Follow infection control and universal precautions policies to maintain a sanitary environment at all times.
Adhere to proper reporting, isolation, and handwashing procedures.Punctuality - Maintain consistent attendance and punctuality. Complete assigned tasks according to schedule. Respond promptly to the paging system.
Customer Experience - Represent HCSG positively by following instructions and maintaining courteous interactions with supervisors, co-workers, and client staff.
Resident Experience - Engage in positive, respectful, and tactful interactions with residents, staff, and facility guests.
Qualifications
Exhibit a positive attitude with the ability to follow both oral and written instructions, and perform routine, repetitive tasks consistently.
After completing all necessary training, utilize leadership skills to fulfill all responsibilities independently and safely.
An associate's degree or higher in food service management or hospitality, with coursework in food service or restaurant management from an accredited institution is preferred.
Proof of or successful completion of an approved Conference of Food Protection (CFP) Food Protection Manager (FPM) course within the first 14 days of employment is mandatory.
Certification as a Dietary Manager (CDM) course participant, or as required by state and county law.
Successful completion of the eLuminate Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment is required.
Basic computer skills with the ability to maintain records and complete reports as necessary, including web-based reporting.
Completion of an approved sanitation and safety course may be required.
Must be able to report to work as scheduled and on time.
Compliance with COVID-19 Vaccination Policies, as mandated by state, local, and/or clients.
Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, sit, bend, and walk for extended periods.
Must be able to work around food and cleaning products.
Must reside within the service area.
HCSG is proud to be an equal opportunity employer, committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes.
HCSG also complies with applicable state and local laws and federal requirements governing nondiscrimination in every location where we operate.
HCSG is dedicated to fostering a vibrant company culture that encourages employees to bring their authentic selves to serve our resident and client communities.
We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.
