Operations Coordinator Professional
7 days ago
We are Enterprise Security, Inc., a leading commercial security systems integrator founded in 2000. We pride ourselves on providing quality products and services to local and national clientele.
About the Job:
We are seeking an experienced Operations Coordinator Professional to join our team. This role will be responsible for managing and processing incoming service calls, ensuring efficient coordination of service cases, and assisting with other related responsibilities.
Key Responsibilities:
- Service Case Management:
- Process incoming service calls and create service cases.
- Acknowledge service requests and provide timely updates to customers.
- Service Coordination:
- Dispatch service calls to local teams when necessary and obtain ETA from local groups.
- Fleet Management & Maintenance:
- Assist with fleet management activities, including tracking vehicle usage and coordinating fleet maintenance schedules.
Requirements:
- Education and Experience:
- High school diploma or equivalent required; associate's or bachelor's degree in business, administration, or a related field is preferred.
- 2+ years of experience in service coordination, dispatch, customer support, or a related role.
- Technical Skills:
- Proficiency in using service management software or CRM/ticketing systems.
- Communication Skills:
- Excellent verbal and written communication skills for effectively working with customers, subcontractors, and internal teams.
- Organizational Skills:
- Strong attention to detail and ability to manage multiple service cases simultaneously.
Salary: $58,000 - $68,000 per year, depending on experience.
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