Massage Therapist

4 weeks ago

Atlanta, Georgia, United States XWELL Full time

Job Type: Full-time, Part-time

Description

We are seeking a skilled and compassionate Massage Therapist to provide exceptional massage and bodywork services to travelers at our airport spa. As a Massage Therapist, you will play a pivotal role in creating a serene and rejuvenating environment for our guests.

Responsibilities:

  • Perform a variety of massage techniques and body treatments based on guest preferences and spa protocols.
  • Customize treatments to address the specific needs and concerns of individual clients.
  • Maintain a high standard of professionalism, hygiene, and client confidentiality.
  • Knowledge of safety protocols and the ability to recognize any contraindications for certain stretching techniques.
  • Ensure exceptional guest satisfaction by delivering consistent, high-quality massage services.
  • Communicate effectively with clients to gather feedback and address any concerns or adjustments to the treatment.
  • Uphold the spa's standards for excellence in service delivery.

Guest Service:

  • Greet clients with a warm and welcoming demeanor, creating a positive first impression.
  • Conduct thorough consultations to understand clients' preferences and any specific health considerations.
  • Educate clients on the benefits of different massage modalities and recommend personalized treatment plans.
  • Maintain a professional and ethical approach in all interactions with guests.

Problem Resolution:

  • Address and resolve guests' concerns or issues promptly and professionally.
  • Escalate complex matters to management when necessary.

Sales:

  • Promote spa services and products to guests.
  • Provide product knowledge and recommendations to customers.
  • Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.

Team Collaboration:

  • Coordinate with Guest Services Coordinator and other spa staff to ensure a seamless and coordinated guest experience.
  • Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Sanitation and Safety:

  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
  • Follow spa policies and procedures related to health and safety.

Compliance:

  • Adhere to all relevant regulations and policies related to spa operations.
  • Maintain confidentiality regarding guests' information and spa procedures.
  • Participate in continued education in your field to remain current on your license.

Required Qualifications:

  • Valid Massage Therapy License/Certification in State/County.
  • Proficiency in massage modalities.
  • Excellent Interpersonal and Communication Skills.
  • Ability to adapt massage techniques based on individual client needs.
  • Knowledge of Anatomy and Physiology.
  • Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.
  • Must be able to lift/push/pull up to 35 pounds.

Preferred Qualifications:

  • Two or more years of experience as a Massage Therapist, preferably in a salon or spa setting.
  • Demonstrated attention to detail and a passion for providing exceptional customer service.
  • Valid certification in stretch therapy or related field a plus.
  • Ability to work in a fast-paced environment.

Core Competencies:

  • Teamwork.
  • Communication.
  • Customer Focus.
  • Results Driven.

Benefits:

  • Competitive Hourly Wage.
  • Employee Discounts on Products and Services.
  • Flexible scheduling.
  • Medical, Dental, Vision, voluntary insurance programs.
  • 401K.
  • Generous PTO Plan.

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