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Associate Analyst for Epic Applications
2 months ago
GENERAL SUMMARY:
The role involves analyzing, designing, testing, debugging, integrating, implementing, training, maintaining, and supporting healthcare and business-related computer systems. A key aspect of this position is to establish and maintain professional relationships with both internal and external clients to ensure that their information technology needs are effectively addressed. This position collaborates with stakeholders to assess system requirements, translating these needs into functional and technical specifications, while also providing recommendations for technology solutions to address application process challenges.
PRINCIPAL JOB FUNCTIONS:
1. Upholds the mission, vision, and core values of the organization.
2. Analyzes, develops, modifies, and maintains application processes and technologies, utilizing proprietary software tools as necessary. This includes making adjustments to program code to correct errors and enhance operational efficiency.
3. Evaluates client specifications and provides recommendations to convert them into functional and technical specifications; assists clients in developing Information Technology requests and timelines for implementation.
4. Builds professional relationships with internal and external clients to improve their experiences with the technology and computer systems.
5. Anticipates the effects that new or modified software may have on existing standards and systems.
6. Troubleshoots computer issues, including workflow, hardware, and software problems; resolves incidents according to established service level agreements and collaborates with IT resources to develop effective solutions.
7. Recommends updates to system documentation to accurately describe system processes, installation, operating procedures, and training materials.
8. Applies standard testing methodologies to review and test new and modified systems, ensuring thorough testing scripts are utilized and obtaining necessary approvals.
9. Commits to continuous improvement of the patient experience, focusing on safety, quality of care, and service excellence.
10. Participates in the development of implementation timelines in collaboration with colleagues and operations; engages in the installation and testing of applications while monitoring their performance.
11. Adheres to departmental processes, including time tracking and change management.
12. Participates in a support rotation to provide timely assistance to clients.
13. Provides updates to stakeholders regarding system enhancement requests and issues requiring resolution.
14. Evaluates operational workflows and system features, contributing to gap analysis and decision-making processes.
15. Collaborates with cross-functional teams to refine processes.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Familiarity with operations, workflows, and processes related to application support.
2. Understanding of relevant computer hardware and software applications.
3. Knowledge of system interface analysis and testing processes.
4. Strong verbal and written communication skills.
5. Ability to establish effective working relationships across various levels of personnel.
6. Capability to work independently or collaboratively as needed.
7. Skills in conflict resolution and valuing others' input.
8. Proficiency in interacting with clients with varying levels of computer knowledge.
9. Commitment to delivering excellent customer service.
10. Strong organizational and multitasking abilities.
11. Capacity to learn and utilize various software programs and hardware.
12. Ability to perform effectively in high-pressure situations.
13. Capability to support multiple applications and operational groups.
14. Skills in problem analysis and change management.
15. Strong critical thinking and problem-solving abilities.
16. Commitment to maintaining confidentiality of sensitive information.
17. Ability to prioritize tasks and work with minimal supervision.
18. Regular and punctual attendance is essential.
EDUCATION AND EXPERIENCE:
An associate's or technical degree in information technology, medical, allied health, or business is required. Epic certification is also required, with a bachelor's degree preferred.
