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Branch Manager

1 month ago

St Louis, Missouri, United States West Community Credit Union Full time
Job Title: Branch Manager

Job Summary:

The Branch Manager is responsible for ensuring the efficient and effective delivery of branch services in accordance with established Credit Union policies and standards. This includes managing the workflow of daily operations, ensuring compliance with legal and regulatory requirements, and maintaining a high level of member satisfaction.

Key Responsibilities:

  • Manage the workflow of daily operations to ensure efficient and effective delivery of branch services.
  • Ensure compliance with legal and regulatory requirements, including maintaining accurate records and reports.
  • Develop and implement strategies to improve member satisfaction and achieve branch goals.
  • Supervise and coach branch staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and analyze branch performance metrics to identify areas for improvement.
  • Develop and implement plans to address any issues or concerns identified through performance metrics.
  • Collaborate with other departments to ensure seamless integration of branch services and achieve Credit Union objectives.
  • Ensure that all branch transactions are balanced at the close of each day and that all cash and deposits are accurately accounted for.
  • Conduct regular meetings with branch staff to inform and train, and to discuss areas needing improvement and changes in procedure.
  • Ensure that all branch personnel are trained in all phases of their position and that they are effective and optimally used.
  • Approve all Paid Time Off (PTO), overtime, and timecards for each branch employee, and maintain accurate payroll and attendance records.
  • Ensure that member requests and questions are promptly resolved, and handle member complaints professionally.
  • Ensure that members are informed of Credit Union services, products, and policies, and that they are counseled regarding their current and future financial needs.
  • Ensure that the Credit Union's quality reputation is maintained and projected.
  • Ensure that branch operations are well-coordinated with Credit Union accounting, loan processing, electronic services, and lending department.
  • Manage and oversee expenses, and pursue cost-saving measures.
  • Continually seek ways to improve branch operations and productivity, and to meet established goals.
  • Prepare periodic branch activity reports and make recommendations to management for improvements.
  • Ensure that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
  • Ensure that adequate supplies, forms, and equipment are available for personnel.
  • Institute prudent safety measures.
  • Keep management informed of branch activities, progress toward established objectives, and of any significant problems.
  • Fills in and performs duties in branch positions as needed.
  • Attends assigned training sessions and stays current on new operational procedures.
  • May be a resource for regional projects, e.g., training, system changes, procedural changes, and impact.

Performance Measurements:

  • Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and standards.
  • Current member accounts are maintained or expanded, and additional ones solicited. Good business relationships exist with members. Member questions and problems promptly resolved.
  • Branch personnel are well-trained and efficient, and their activities well-coordinated. Branch goals are consistently achieved through monitoring, coaching, and training.
  • Required reports and records are accurate and timely.
  • Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in operations.
  • Good coordination and working relationships exist with branch personnel. Assistance is provided as needed.
  • Branch transactions, goals, expenses, and profitability are in line with Credit Union standards.

Required Skills/Abilities:

  • This position requires registration under the National Mortgage Licensing System (NMLS) as a Mortgage Loan Officer (MLO).
  • Strong interpersonal, leadership, coaching, and supervisory skills.
  • Well-organized with the strong ability to multi-task.
  • Excellent communication and public relations skills.
  • Ability to work in stressful, high-pressure situations.
  • Solid analytical and negotiating skills.
  • Ability to operate related computer applications and related business equipment.
  • Ability to maintain an effective and efficient workflow.
  • Understanding of the Credit Union's field of membership.
  • Thorough knowledge of Credit Union services and products.
  • Understanding of related legal and regulatory requirements.
  • Familiarity with branch functions, policies, and procedures.

Education and Experience:

  • Bachelor's Degree or an equivalent combination of education and experience is required.
  • At least five years of related experience in financial services, with a minimum of 2-5 years of supervisory experience.
  • Understanding of the Credit Union's field of membership.
  • Thorough knowledge of Credit Union services and products.
  • Understanding of related legal and regulatory requirements.
  • Familiarity with branch functions, policies, and procedures.

Physical Requirements:

  • Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Average Hearing: Able to hear average or normal conversations and receive ordinary information.
  • Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
  • Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
  • Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.