Service Operations Manager
2 weeks ago
FleetPride is the leading distributor of heavy-duty truck and trailer parts in the U.S., with a team of top-notch professionals. As a Service Manager, you will be responsible for overseeing the Service Center's operations, ensuring the highest level of customer satisfaction, and driving business growth.
Key Responsibilities:- Supervise and coordinate service operations, managing the performance of all areas of the Service Center, including P&L, equipment, personnel administration, and work schedules.
- Meet or exceed annual EBITDA, sales budget, and inventory goals while delivering exceptional customer service.
- Delegate and direct service tasks, monitor workflow processes, and ensure the timely completion of work assignments.
- Coach employees to achieve high-performance levels, manage costs, and assets to achieve financial performance targets.
- Act as the primary source of information for service, inventory, and product-knowledge concerns and work process matters.
- Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
- Provide a quality check process on all work performed and the accuracy of Invoices.
- Communicate and maintain good relations with vendor reps, dealers, and subcontractors.
- Ensure a safe and clean workspace at all times.
- Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency.
- Follow and abide by all industry standards, regulations, and laws.
- Help train new employees in company procedures, including safety and work processes.
- Stay up-to-date on industry standards and new innovations, materials, tools, and processes that can benefit the company.
- High school diploma or GED equivalent; bachelor's degree preferred.
- Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
- Proven track record in Service operations and customer service.
- Ability to manage a P&L and calculate productivity.
- Average oral and written communication skills.
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust, and vehicle noise.
FleetPride is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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