Customer Experience Specialist
7 days ago
About Avery Dennison
A global materials science and digital identification solutions company provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers.
We serve an array of industries worldwide including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.
Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
Job Summary
This role is responsible for processing customer orders, answering customer questions, and providing timely and accurate information to incoming customer order status and product knowledge requests.
The ideal candidate will have strong written, verbal and telephone communication skills, computer and data entry skills, organizational skills, and the ability to effectively manage multiple priorities and issues.
Key Responsibilities
- Process customer orders
- Answer customer questions in regards to products, order time frames, delivery timeframes
- Process order changes when it is possible according to order procedures
- Process and provide status on RMA-Return Material Authorization
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Sets up new customer accounts
- De-escalates customers and notifies management of customers that request to speak with a supervisor
- Identifies customer complaints and works with management team to resolve the issue
- Works closely with credit department to resolve credit issues
- Provides timely feedback to the company regarding customer's concerns
- Partners with sales team to meet and exceed customer service expectations
- Performs data entry tasks to maintain customer information database
Qualifications
$44,000 - $55,000 per year
An estimated salary range based on location and industry standards.
The ideal candidate will have:
- A High School diploma or equivalent required
- 1+ years Customer Service or related experience preferred
- Knowledge of customer service principles
- Strong written, verbal and telephone communication skills
- Computer and data entry skills
- Organizational skills, detailed oriented and good follow-up
- Able to effectively manage multiple priorities and issues
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