Patient Care Technician Lead

1 month ago

Elizabethtown, Kentucky, United States The Little Clinic Full time
About The Little Clinic

We are a healthcare provider dedicated to simplifying healthcare in America. Our mission is to help individuals live healthier lives in their communities.

Job Summary

We are seeking a Patient Care Technician to join our team. As a Patient Care Technician, you will play a critical role in maximizing patient flow through our clinic while providing a stellar patient experience.

Key Responsibilities
  • Perform administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.
  • Maximize patient flow through the clinic while providing a stellar patient experience.
  • Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
  • Provide excellent customer service, organizational, and task-management skills.
  • Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
  • Complete the registration process, placing the patient under the respective scheduler book for the provider on duty.
  • Verify the patient or responsible party's identity using a government-issued source.
  • Collect payments and log in the EHR.
  • Scanning all appropriate documents or alert the provider if they need to complete the scanning.
  • Escort the patient to the exam room and determine the patient's chief complaint.
  • Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies.
  • Continue to process the patients in the waiting following appropriate clinic flow.
  • Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
  • Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
  • Participate in and prepare for offsite events as needed.
  • Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping.
  • If a float: Travel to designated clinics within a specified geographic area.
Requirements
  • Basic computer skills.
  • Excellent administrative, communication, and organizational skills with high attention to detail.
  • Basic math skills (i.e., counting, addition, and subtraction).
  • Ability to work cooperatively in a fast-paced, team-based environment.
  • Excellent customer service, organizational, and task-management skills.
Preferred Qualifications
  • High School Diploma or GED.
  • Any previous experience in retail, customer service, or healthcare.
  • Knowledge of infection control practices.
  • Ability to perform the essential job functions of this position with or without reasonable accommodation.

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