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Service Operations Supervisor

2 months ago


Batavia, New York, United States CAT Milton Full time
Position Overview

As a Service Operations Supervisor, you will play a crucial role in overseeing the service department's daily activities. Your responsibilities will include:

Key Responsibilities
  • Service Call Management: Efficiently open and close service calls while ensuring accurate maintenance of WIPX in AX.
  • Repair Scheduling: Maintain and manage the schedule of repairs within AX to optimize workflow.
  • Workflow Control: Oversee the control of repair workflows to ensure timely completion.
  • Parts Ordering: Order replacement parts, ensuring accuracy and completeness at the time of order.
  • Installation Coordination: Coordinate installations and testing processes to guarantee quality service delivery.

This position is essential for maintaining high standards of service and efficiency within the organization. Join us in ensuring our operations run smoothly and effectively.