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Part-Time Baker Supervisor

2 months ago

Muskegon, Michigan, United States Bned Full time
Job Summary

Barnes & Noble College is a retail environment like no other uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs.

Key Responsibilities
  • Support the management team in achieving sales goals and delivering exceptional customer service.
  • Be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.
  • Coach and model Wow customer service on the sales floor.
  • Help train and oversee the daily work activity of booksellers in one or more departments in the store or for specified operational functions.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalating problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Requirements
  • 2+ years experience in a retail setting preferred.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.