IT Support Professional

5 days ago


Ellenwood, Georgia, United States Agil3 Technology Solutions (A3T) Full time
Company Overview

Agil3 Technology Solutions LLC (A3T) is a reputable, ISO-certified, and diverse company based in Northern Virginia. We specialize in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. Our goal is to provide exceptional customer-centric services, focusing on exceeding expectations while prioritizing our customers, employees, and stakeholders.

Job Summary

We are seeking an experienced IT Support Professional to join our team as a Technical Help Specialist. The successful candidate will be responsible for addressing technical issues, installing, configuring, troubleshooting, and maintaining systems to ensure optimal performance and efficiency.

Key Responsibilities
  • Knowledge of Microsoft Windows 7 and Windows 10 operating systems, including the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
  • Familiarity with basic computer components and architectures, including CPUs, Network Interface Cards, and data storage.
  • Proficiency in database procedures for documenting and querying reported incidents.
  • Understanding of disaster recovery continuity of operations plans for electronic devices, including computer systems/components, access control devices, digital cameras, and more.
  • Ability to identify solutions to less common and complex system problems using knowledge base capabilities.
  • Knowledge of measures or indicators of system performance and availability.
  • Systems administration concepts and experience with diagnosing common or recurring system problems.
  • Understanding of routine maintenance needs to keep equipment functioning properly.
  • Experience with workflow automation in SharePoint Content Management.
  • Skill in capturing corrective actions and submitting documentation required for Configuration Management.
  • Skill in simulating end-user problems to determine problem root causes.
  • Ability to conduct open-source research for novel client-level problems.
  • Skill in identifying potential causes of system degradation and mitigating actions.
  • Testing and configuring network workstations and peripherals.
  • Repairing software, hardware, and peripheral equipment.
  • SharePoint services, setting up sites, and content management.
  • Creating business workflows in support of SharePoint Administration.
Requirements
  • Active Secret Clearance.
  • Bachelor's Degree or equivalent, with 3-5 years of general IT/IS experience. Alternatively, six years of general experience may be considered equivalent to a bachelor's degree.
  • DoD-approved Information Assurance (IA) baseline security certification and current commercial Computing Environment (CE) certifications for supported operating systems and/or security-related tools/devices.
Benefits

A3T offers excellent benefits to enhance your work-life balance:

  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Life Insurance.
  • Short-Term & Long-Term Disability.
  • 401k Retirement Savings Plan with Company Match.
  • Paid Holidays.
  • Paid Time Off (PTO).
  • Tuition and Professional Development Assistance.
  • Parking/Travel Reimbursement (metropolitan areas).
About A3T

A3T is a recognized leader in the industry, known for its commitment to quality and excellence. We value diversity and strive to create a workplace where everyone can thrive. If you're passionate about delivering exceptional results and making a difference, we encourage you to apply.



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