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Strategic Operations Supervisor

2 months ago

Columbus, Ohio, United States Community Shelter Board Full time
Operations Manager - Community Shelter Board

About the Organization

The Community Shelter Board (CSB) is dedicated to ensuring that every individual in Columbus and Franklin County has access to stable housing. As a pivotal player in the community's efforts to address and prevent homelessness, we partner with various service providers to optimize resource utilization. With three decades of experience marked by innovation and accountability, our extensive network of partners delivers a comprehensive range of services, from preventive measures to permanent supportive housing. In the last ten years, we have successfully housed over 35,000 individuals and families facing homelessness. Our commitment to excellence has earned us accolades as a Wonderful Workplace for Young Professionals and recognition for our pandemic response.

Position Overview

CSB is seeking an Operations Manager to oversee the planning, management, and execution of Non-Congregate Sheltering Strategies. This includes developing seasonal response frameworks and crisis management protocols, such as utilizing dormitories and hotels, while implementing strategies to enhance the availability of affordable housing units for those experiencing homelessness in our community. This role involves building and maintaining partnerships, fostering business collaborations, and identifying areas for operational improvement.

Key Responsibilities

  • Non-Congregate Shelter Strategies: Design and execute strategies for non-congregate sheltering, including seasonal responses and crisis management plans.
  • Relationship Management: Establish and nurture relationships with partner organizations involved in seasonal shelter operations, ensuring effective collaboration and communication.
  • Business Development: Identify and develop business relationships to support non-congregate shelter operations, emergency response protocols, and the preservation of affordable housing. This includes negotiating contracts with vendors and service providers.
  • Operational Oversight: Manage daily operations of seasonal shelters, ensuring compliance with relevant regulations and the CSB Standard of Care. Assist the Chief Operating Officer in overseeing system-wide housing strategies.
  • Emergency Response: Create and implement emergency response protocols, ensuring readiness to effectively address crises or disasters. Oversee the execution of emergency response initiatives.
  • Budget Management: Supervise budgeting and financial management for Non-Congregate Sheltering Strategies, ensuring responsible resource stewardship.
  • Data Analysis and Reporting: Analyze operational data and generate reports to monitor performance metrics and guide decision-making.
  • Continuous Improvement: Identify and implement opportunities for process enhancements and efficiency improvements within seasonal and non-congregate shelter operations.

Essential Competencies

  • Leadership: Ability to inspire and motivate partners towards achieving organizational objectives.
  • Communication: Strong verbal and written communication skills.
  • Problem-solving: Excellent analytical and problem-solving abilities to tackle operational challenges.
  • Relationship Building: Skill in establishing and maintaining positive relationships with stakeholders and partners.
  • Financial Management: Expertise in budget oversight and expense management to ensure financial viability.

Required Skills

  • Intermediate proficiency in Excel
  • Attention to detail