VoIP Telecommunications Specialist

As a VoIP Telecommunications Specialist at Advocate Aurora Health, you will be responsible for maintaining the security and business continuity of our enterprise VoIP telecommunications network. This role requires a strong understanding of telecommunications policies, structured wiring skills, and experience with VoIP telephony programming.

• Install and test new and existing VoIP telephone and voice mail components in accordance with applicable codes, standards, and department policy.
• Execute service ticket requests for any telephony service requests, completing all necessary purchase orders for needed parts by working with vendors and outside sales personnel.
• Responsible for port activation, connectivity, testing, and user placements according to available physical infrastructure.
• Provide small station wiring requests, perform wire cross-connecting, and patch panel data connectivity to the VoIP telephony system.
• Participate in design, documentation, testing, consulting, and modification of telecom systems (hardware, operating system, applications) to meet specific business communication needs.
• Troubleshoot and identify telephone troubles, replacing defective telephone set hardware and making appropriate software changes to telephony systems to correct problems.
• Document all repairs and installations, maintaining records for repair of associated equipment and maintaining the appropriate database for inventory, directory, and diagrams.
• Provide quality customer service, manage client expectations, and establish positive working relationships.

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 2 years of experience in telecommunication services, including experience in diagnosing and troubleshooting service issues, experience with wiring, and voice mail programming.
• Advanced telecommunications structured wiring skills, including running cable, punch downs, and cross-connects.
• VoIP telephony programming experience required.
• Knowledge of features for telephone sets and basic telephony hardware skills for key system and telephone set troubleshooting.
• Ability to work with little to no supervision.
• Must have excellent customer service skills.
• Participate in on-call rotation.

• This is a Critical Services position, requiring the ability to report to remote locations during inclement weather and when public transportation is not available.
• Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb, and reach above shoulders and work at heights at various times in the workday.
• Must be able to lift and carry up to 50 lbs. at waist height a reasonable distance.
• Must be able to push/pull with 10 lbs. of force.
• Must have functional vision, speech, and hearing.
• Must be able to use hands with fine manipulation when using a computer keyboard.
• May be exposed to fumes, odors, dust, and dirt.
• May be exposed to mechanical, electrical, and chemical hazards; therefore, protective equipment may be worn as necessary.
• Operates all equipment necessary to perform the job.