VoIP Telecommunications Specialist
4 days ago
As a VoIP Telecommunications Specialist at Advocate Aurora Health, you will be responsible for maintaining the security and business continuity of our enterprise VoIP telecommunications network. This role requires a strong understanding of telecommunications policies, structured wiring skills, and experience with VoIP telephony programming.
Key Responsibilities- Install and test new and existing VoIP telephone and voice mail components in accordance with applicable codes, standards, and department policy.
- Execute service ticket requests for any telephony service requests, completing all necessary purchase orders for needed parts by working with vendors and outside sales personnel.
- Responsible for port activation, connectivity, testing, and user placements according to available physical infrastructure.
- Provide small station wiring requests, perform wire cross-connecting, and patch panel data connectivity to the VoIP telephony system.
- Participate in design, documentation, testing, consulting, and modification of telecom systems (hardware, operating system, applications) to meet specific business communication needs.
- Troubleshoot and identify telephone troubles, replacing defective telephone set hardware and making appropriate software changes to telephony systems to correct problems.
- Document all repairs and installations, maintaining records for repair of associated equipment and maintaining the appropriate database for inventory, directory, and diagrams.
- Provide quality customer service, manage client expectations, and establish positive working relationships.
- Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
- Typically requires 2 years of experience in telecommunication services, including experience in diagnosing and troubleshooting service issues, experience with wiring, and voice mail programming.
- Advanced telecommunications structured wiring skills, including running cable, punch downs, and cross-connects.
- VoIP telephony programming experience required.
- Knowledge of features for telephone sets and basic telephony hardware skills for key system and telephone set troubleshooting.
- Ability to work with little to no supervision.
- Must have excellent customer service skills.
- Participate in on-call rotation.
- This is a Critical Services position, requiring the ability to report to remote locations during inclement weather and when public transportation is not available.
- Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb, and reach above shoulders and work at heights at various times in the workday.
- Must be able to lift and carry up to 50 lbs. at waist height a reasonable distance.
- Must be able to push/pull with 10 lbs. of force.
- Must have functional vision, speech, and hearing.
- Must be able to use hands with fine manipulation when using a computer keyboard.
- May be exposed to fumes, odors, dust, and dirt.
- May be exposed to mechanical, electrical, and chemical hazards; therefore, protective equipment may be worn as necessary.
- Operates all equipment necessary to perform the job.
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VoIP Network Engineer
3 days ago
Sheboygan, Wisconsin, United States Advocate Aurora Health Full timeJob Title: VoIP Network EngineerAdvocate Aurora Health is seeking a skilled VoIP Network Engineer to join our team. As a key member of our Network and Telecommunications Engineering team, you will be responsible for designing, implementing, and maintaining our VoIP telecommunications network.Key Responsibilities:Design and implement VoIP telephone and voice...