Service Advisor

We are seeking a highly skilled Service Advisor to join our team at Bruckner Truck & Equipment. As a Service Advisor, you will be responsible for ensuring that our customers receive exceptional service and support throughout the vehicle repair process.

The ideal candidate will have excellent communication skills, a strong understanding of the trucking industry, and the ability to work effectively in a fast-paced environment. In this role, you will be the primary point of contact for customers, responding to their needs and concerns in a timely and professional manner.

• Greet customers and initiate the write-up process, determining their needs and conveying this information onto the repair order
• Communicate effectively with customers to document enough information to properly diagnose the vehicle
• Provide supporting documents to determine warranty coverage and open campaigns
• Determine method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers, and other job functions as required
• Acquire customer approvals, provide estimates, book, and close all service tickets considered as waiters
• Assist with closing other repair orders as needed

To succeed in this role, you will need:

• Excellent communication skills and the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner
• A strong understanding of the trucking industry and its related terminology
• The ability to work effectively in a fast-paced environment with multiple priorities and deadlines
• A valid driver's license and a clean driving record
• Must pass physical, including drug test

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and supportive work environment.