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Banquet Server

2 months ago

Fort Worth, Texas, United States Auberge Resorts Full time
Job Summary

We are seeking a skilled Banquet Server to join our team at Auberge Resorts. As a Banquet Server, you will be responsible for delivering exceptional dining experiences to our guests. This is a unique opportunity to work in a fast-paced environment and showcase your skills in providing top-notch service.

Key Responsibilities
  • Guest Service: Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate Guest Needs: Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
  • Thank and Farewell: Thank guests with genuine appreciation and provide a fond farewell.
  • Active Listening: Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
  • Quality Assurance: Comply with quality assurance expectations and standards.
  • Payment and Gratuities: Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  • Menu Knowledge: Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
  • Cleanliness: Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Communication: Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Table Setting: Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
  • Alcohol Service: Follow appropriate procedures for serving alcohol.
  • Transaction Recording: Record transactions in the system at the time of order.
  • Safety and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Requirements
  • Adherence to Timelines: Must be able to adhere to timelines in completion of set-ups.
  • Pressure Management: Must be able to work well under pressure.
  • Instruction Following: Must be able to accurately follow instructions, both verbally and written.
  • Attention to Detail: Must be highly detail orientated.
  • Server Experience: At least 1 year of server experience.
  • Flexibility: Ability to work a flexible schedule, including weekends and holidays, according to department needs.
  • Age Requirement: Must be of minimum age to serve alcohol.
  • Certifications: Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.