IT Infrastructure Specialist
7 days ago
Job Summary
The William Warren Group is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You will provide technical assistance to employees, troubleshoot issues, and maintain our systems.
Key Responsibilities
Provide first- and second-level technical support for computer hardware, software, and network issues.
Document and resolve support tickets, ensuring detail-oriented timely responses and accurate resolutions.
Create and maintain knowledge base articles to assist users and streamline support processes.
Troubleshoot intermediate networking issues for branch offices.
Document knowledge base articles to refine help desk workflows.
User Management
Onboard and offboard users, administer all user accounts and groups on all systems, including setting up new users, changes to user accounts, and termination of accounts upon employee separation, while managing user accounts and permissions across all systems.
Configure computer hardware, smart devices, and install software, ship/collect equipment from branch offices.
Coordinate equipment shipping and collection for branch offices.
Assist with office moves and relocations.
System Maintenance
Track and update computer inventory to ensure accurate records.
Manage, update, and track internet and phone services for branch offices, including upgrades and vendor coordination.
Oversee and coordinate with external vendors for security gate, internet, and telephone services.
Be available for off-hours support and maintenance as needed, including weekends.
Requirements
Education: BA/BS Degree Preferred
Experience: 2-3 years' IT experience, proven experience as a help desk technician or other customer support role
Technical Skills: Extremely proficient with Windows and have a strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system, and Google Workspace. Strong technical skills with experience in troubleshooting computer hardware, software, and networking issues.
Organization/Multi-tasking: Exceptional organization skills with the ability to allocate one's time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level. Energetic self-starter with an ability to thrive in a fast-paced environment; flexibility to adapt to changing priorities and responsibilities.
Advanced Troubleshooting skills: Excellent problem-solving and analytical abilities. Ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies.
Relationship skills: ability to develop and sustain cooperative working relationships - both internal and external.
Proficiency in English and excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
What We Offer
Medical, Dental, and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
The William Warren Group is an equal opportunity employer and is committed to creating a diverse environment. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our company, please visit our website at www.williamwarren.com and to apply, visit www.williamwarren.com/careers.
Salary: $60,000-$65,000
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