Member Service Specialist
4 weeks ago
Golden 1 is seeking a highly skilled Member Service Specialist to provide exceptional customer service to our members. As a Member Service Specialist, you will be responsible for processing financial transactions, maintaining accurate records, and providing members with the highest level of service available.
Key Responsibilities:
- Process and audit financial transactions, including deposits, withdrawals, transfers, and payments.
- Provide Golden 1 services to members, including cashier's checks, money orders, savings bonds, wire transfers, and debit card issuance.
- Assess member needs and identify opportunities to help members relative to Golden 1 product or service offerings.
- Identify and report fraudulent activity to management and Financial Investigations department.
- Assist in the proper operation of the ATM and Teller Cash Dispenser Units.
Requirements:
- High School or GED required.
- Minimum one plus year of prior experience in a cash handling service-oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
- Excellent oral and written communication skills.
- Advanced knowledge in Federal Rules and Regulations as applied to credit unions, G1 products, fulfillment, and deposit services.
Working Conditions:
- Prolonged standing throughout the workday.
- Ability to lift up to thirty pounds.
- Corrected hearing and vision within normal range.
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