Member Service Specialist

4 weeks ago


Citrus Heights, California, United States Golden 1 Full time
Job Title: Member Service Specialist

Golden 1 is seeking a highly skilled Member Service Specialist to provide exceptional customer service to our members. As a Member Service Specialist, you will be responsible for processing financial transactions, maintaining accurate records, and providing members with the highest level of service available.

Key Responsibilities:

  • Process and audit financial transactions, including deposits, withdrawals, transfers, and payments.
  • Provide Golden 1 services to members, including cashier's checks, money orders, savings bonds, wire transfers, and debit card issuance.
  • Assess member needs and identify opportunities to help members relative to Golden 1 product or service offerings.
  • Identify and report fraudulent activity to management and Financial Investigations department.
  • Assist in the proper operation of the ATM and Teller Cash Dispenser Units.

Requirements:

  • High School or GED required.
  • Minimum one plus year of prior experience in a cash handling service-oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
  • Excellent oral and written communication skills.
  • Advanced knowledge in Federal Rules and Regulations as applied to credit unions, G1 products, fulfillment, and deposit services.

Working Conditions:

  • Prolonged standing throughout the workday.
  • Ability to lift up to thirty pounds.
  • Corrected hearing and vision within normal range.


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