Optical Supervisor

Warby Parker is seeking an experienced Optical Supervisor to join our team of in-house optical professionals. As an Optical Supervisor, you will be responsible for leading the optical team and ensuring that our stores meet the highest standards of quality and customer service.

• Lead the optical team and ensure that all optical duties are performed to the highest standards.
• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
• Use your expertise to explain prescription terminology and product offerings to customers.
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
• Foster and support a productive, positive employee culture in your store.

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand.
• Dedicated to going above-and-beyond to make customers (and your teammates) happy.
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.

• Health, vision, and dental insurance.
• Life and AD&D Insurance.
• Paid time off.
• Paid Holidays.
• Retirement savings plan with a company match.
• Parental leave (non-birthing parents included).
• Short-term disability.
• Employee Assistance Program (EAP).
• Bereavement Leave.
• Optical Education Reimbursement.
• Snack Pantry.

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. As a non-exempt employee, you are eligible for overtime pay if you are required to work more than 40 hours in a workweek. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Maryland Pay Range: $21.25-$23.50 USD

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.