Medical Office Support Associate

4 weeks ago


Kankakee, Illinois, United States Riverside Healthcare Full time

We are seeking a highly skilled and detail-oriented Medical Office Support Associate to join our team at Riverside Healthcare. As a key member of our care team, you will provide exceptional support to our patients and healthcare professionals, ensuring a seamless and efficient experience for all.

Responsibilities:

  • Acknowledge and greet all customers in a timely and professional manner.
  • Answer incoming calls promptly and address customer questions and concerns efficiently.
  • Assist patients with electronic registration and confirm appointments.
  • Scans patient records, test results, and other paperwork timely and accurately.
  • Keep front desk and reception areas ready for each working day and fully operational at the start of business hours.
  • Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors.
  • Perform accurate computer data entry of patient demographics and register patients according to clinic protocols.
  • Schedule patient clinical and diagnostic appointments and document missed appointments in patient records.
  • Collect information and support the organization's quality measures and health maintenance.
  • Ensure patient work queues are worked timely.

Requirements:

  • High school diploma or equivalent required.
  • Experience in a physician office or other healthcare setting preferred.
  • Ability to spell, alphabetize, and count accurately.
  • Ability to work in an automated environment required.
  • Medical terminology required.
  • Insurance and authorization process knowledge helpful.
  • 2-3 years of experience in customer service/receptionist.
  • Must be able to type 35 WPM.

About Riverside Healthcare:

Riverside Healthcare is a leading healthcare provider in the greater Kankakee area, recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency. We are committed to delivering exceptional patient care and providing a work environment that fosters growth and advancement.



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