Fitness Team Lead

6 days ago


Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Description

We are seeking a highly motivated and customer-focused Fitness Team Lead to join our team at Planet Fitness - Duo Fit, LLC. As a Fitness Team Lead, you will be responsible for providing exceptional member service, leading by example, and ensuring a positive experience for all members, prospective members, and guests.

Key Responsibilities:
  • Member Service Oversight: Ensure staff provides superior customer service at all times, addressing member concerns and resolving issues in a timely and professional manner.
  • Staff Management: Assist in training and developing Member Service Representatives, maintaining a welcoming atmosphere, and ensuring staff adheres to customer service guidelines.
  • Front Desk Operations: Answer phones, assist callers, check members into the system, facilitate new member sign-ups, and provide tours of the facility.
  • Cleanliness and Maintenance: Assist in overseeing cleanliness and maintenance of the facility, ensuring a safe and healthy environment for members.
  • Statistics and Reports: Assist in tracking statistics and reports, providing valuable insights to support business decisions.
Requirements:
  • Customer Service Skills: Superior customer service skills, preferably in the fitness industry, with a focus on delivering exceptional member experiences.
  • Availability: Open availability, including evenings, weekends, and holidays.
  • Experience: Experience working as a Member Service Representative at Planet Fitness or similar environments.
  • Skillset: Solid supervisory, diplomacy, and listening skills, with basic computer proficiency (Microsoft Suite and Apple).
  • Physical Demands: Ability to stand and walk throughout shifts, occasional lifting up to 50 lbs., and willingness to use chemicals for cleaning and sanitization.
Compensation:

The estimated annual salary for this role is $42,000-$55,000, depending on location and experience. Benefits include competitive pay, opportunities for growth and development, and a fun, dynamic work environment.



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