Shift Lead I

3 weeks ago


Citrus Heights, California, United States Chuze Fitness Full time
Job Description

The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

This role is responsible for leading our team members in delivering a vibrant, professional, and efficient work environment, with a strong focus on enhancing the member experience.

  • Set and maintain Chuze standards in customer service, welcoming and interacting with all members.
  • Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean.
  • Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable.
  • Train front desk employees and maintain knowledge of best practices and policies.
  • Support running daily shift operations, including breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities.
  • Support in troubleshooting member inquiries and partner with management for escalated concerns.
  • Assist in administrative tasks, such as member management software reports, inventory counts, and managing club email.
Qualifications
  • Previous experience running shifts or leading a team.
  • At least one year of customer service experience.
  • Ability to work varied hours regularly, including weekends, opening and closing shifts.
  • Excellent communication skills in person and over the phone.
  • Ability to multi-task and handle shifting priorities.
  • Attention to detail.
  • Teamwork-based work style.

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.



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