Lab Operations Coordinator

3 weeks ago


Yonkers, New York, United States SUNY Westchester Community College Full time
As a Senior Technical Assistant at SUNY Westchester Community College, you will have the opportunity to work in a dynamic and supportive environment that fosters growth and development. We are seeking a highly motivated and organized individual who is passionate about technology and education to join our team as a Senior Technical Assistant. The successful candidate will provide on-site facilitation of learning and technical support for the ATTAIN lab, collaborate with EOC Administrators and UCAWD ATTAIN Statewide Coordinators, become proficient in the use of the ISI courseware, Microsoft training resources, and any third-party software, and perform other duties as assigned.

About the Job:
This full-time position is responsible for providing on-site facilitation of learning and technical support for the ATTAIN lab. The successful candidate will work in collaboration with EOC Administrators and UCAWD ATTAIN Statewide Coordinators; become proficient in the use of the ISI courseware, Microsoft training resources, and any third-party software; create, monitor, and update a monthly schedule for lab operations and training sessions; submit monthly status reports; provide initial orientation for all new participants; train in person and remote lab participants on software and courseware resources; respond to and log daily LMS requests; and follow up with participants through program completion.

Responsibilities:
- Provide on-site facilitation of learning and technical support for the ATTAIN lab
- Work in collaboration with EOC Administrators and UCAWD ATTAIN Statewide Coordinators
- Become proficient in the use of the ISI courseware, Microsoft training resources, and any third-party software
- Create, monitor, and update a monthly schedule for lab operations and training sessions
- Submit monthly status reports
- Provide initial orientation for all new participants
- Train in person and remote lab participants on software and courseware resources
- Respond to and log daily LMS requests
- Follow up with participants through program completion

Requirements:
The successful candidate must possess a high school or equivalency diploma and three years of experience in the area of specialty. Proficiency in Microsoft Office applications and Microsoft certifications are required. Strong communication, written, organizational, and presentation skills are necessary. The incumbent must be able to work independently.

Compensation and Benefits:
The starting salary is $55,138. Additional compensation with seniority steps maximize at a salary of $67,566. This position offers comprehensive health coverage, a choice of defined benefit or defined contribution pension plan, generous leave benefits, and access to tax sheltered annuities and a deferred compensation plan.

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