Operational Excellence Lead

2 weeks ago


Bellevue, Washington, United States Sidram Technologies Full time
Key Responsibilities
  • Process Development and Management: Design, document, and implement IT operational processes and procedures; maintain and optimize ITIL-based service management processes.
  • Team Leadership: Guide and mentor team members on process execution and best practices; coordinate with cross-functional teams to ensure process alignment.
  • Operational Excellence: Identify automation opportunities to streamline operations; manage incident, problem, and change management processes; ensure service level agreements (SLAs) are met consistently.


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