Hotel Valet Parking Attendant
1 month ago
Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences for patients, visitors, and guests. Our commitment is to create smiles by providing attentive, friendly, and efficient services.
Job SummaryThe Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role involves parking and retrieving guest vehicles in a prompt yet safe manner, assisting guests with luggage, and delivering exceptional customer service.
Key Responsibilities- Maintain a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
- Park and retrieve vehicles while driving slowly and cautiously.
- Assist guests with directions, taxis, reservations, and other inquiries.
- Provide guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area.
- Deliver messages, items, and/or guest amenities as requested.
- Shuttle guests to approved locations.
- Explain parking rates and retrieval procedures to guests upon arrival.
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys.
- High school diploma or general education degree (GED)
- A valid driver's license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background and drug screen
- One (1) month related experience and/or training; OR equivalent combination of education and experience
The Guest Service Associate will work outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
TravelTravel of up to 5% may be required.
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