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Risk Management Specialist
2 months ago
Lutheran Services Florida (LSF) is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance in our Head Start/Early Head Start Programs.
Key Responsibilities- Monitor and track quality and compliance activities across assigned programs/sites, including education files, licensing requirements, referral systems, and ERSEA systems.
- Assess curriculum implementation and provide CLASS observations for teaching staff as needed.
- Perform internal audits of Head Start Management Systems, including Program Governance, Recordkeeping and Reporting, Self-Assessment, Planning, Fiscal, ERSEA, Communication, Human Resources, Facilities, Materials & Equipment, and Ongoing Monitoring.
- Supervise the work activities of Quality Assurance Specialists and evaluate self-assessment results and improvement plans.
- Assist in the provision of parent training and meet with site managers/liaisons to discuss compliance outcomes and new developments in the Head Start Program.
- Generate and analyze reports to implement strategies for continuous quality improvements.
- Prepare monthly narrative reports outlining compliance activities, concerns, and recommendations.
- Work with staff to maintain an effective, informative, supportive, and inviting environment for staff, children, parents, and community volunteers.
- Participate in strategic planning for quality assurance initiatives and maintain confidentiality with respect to HS/EHS children, families, and staff.
- Attend training and workshops as directed and perform other related duties as assigned.
- Bachelor's Degree in Social Services, Human Services, Business Administration, Public Administration, or a related field. Master's degree preferred.
- Two years of experience working in a social service or not-for-profit organization, one year in a supervisory or leadership position, relevant knowledge of Head Start Program operations, quality inspections, and auditing.
- Experience with implementation of Corrective Action Plans and follow-up, computer knowledge of tools, concepts, and methodologies of QA, and knowledge of relevant federal, state, and local regulatory requirements.
- Successful completion of a Level II background screening, local criminal record check, and drug screening prior to hiring.
- Attention to detail
- Communication skills - verbal and written
- Data collection, management, and analysis
- Problem analysis and problem-solving
- Planning and organizing
- Decision-making
- Customer service-oriented
- Teamwork
LSF offers a wide range of programs across the state of Florida, serving diverse populations in need. Our mission-driven staff become part of a community that transforms lives. We offer growth opportunities and a comprehensive benefits package, including medical, dental, and vision insurance, employee assistance program, employer-paid life insurance, 13 paid holidays, generous PTO policy, 403(b) retirement plan, and tuition reimbursement.
