Training and Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled Training and Quality Assurance Specialist to join our team at Allegiance Staffing.
About the RoleThis is a full-time position, Monday through Friday, 8:00 AM to 4:30 PM.
Job DescriptionThe Training and Quality Assurance Specialist will be responsible for conducting talent assessments to identify skill gaps among employees within the QA function. This role will facilitate training sessions using various methods, ensuring employees understand their assignments and meet performance standards. The specialist will evaluate the effectiveness of training programs and collaborate with team members to enhance training practices.
- Conduct talent assessments to identify skill gaps among current QA employees.
- Facilitate training sessions through one-on-one coaching, workshops, job shadowing, and mentoring.
- Measure and evaluate the effectiveness of training and facilitation methods.
- Ensure all QA employees are properly trained and understand their assignments.
- Conduct periodic audits to assess employee progress regarding skills and knowledge.
- Document and communicate any errors or performance gaps discovered during audits.
- Facilitate the onboarding process for new temporary QA staff from agencies.
- Collaborate with team members to suggest new practices for training and facilitation.
- Observe and enforce safe working and housekeeping procedures, promptly correcting hazardous situations.
- Follow all company policies, security protocols, standard operating procedures, work instructions, and ISO requirements.
- Perform other related duties as assigned to ensure efficient and effective functioning of the work unit.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong reading comprehension related to work activities.
- Proficient in basic mathematical calculations (addition, subtraction, multiplication, division).
- Ability to push, pull, lift, or carry up to 60 pounds occasionally and up to 25 pounds frequently.
- Capacity to stand for extended periods as required by the schedule.
- Effective proficiency in using intranet, email, Excel, Word, and management information systems (MIS).
- Excellent people skills, customer service orientation, and interpersonal abilities.
- Detail-oriented with strong organizational, problem-solving, planning, and decision-making skills.
- Clear oral and written communication skills.
$45,000 - $65,000 per year, depending on experience.
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