Healthcare Professional

1 day ago

Schenectady, New York, United States STG International Full time
Job Summary

STGi is seeking a skilled Healthcare Professional to provide support services at our Community Based Outpatient Clinic. As a key member of our team, you will play a vital role in ensuring the delivery of high-quality patient care.

Key Responsibilities
  • Support Primary Telehealth Clinical Technician in performing telehealth imaging and telehealth visits.
  • Exercise judgment to perceive patient needs and evaluate clinical records to determine appropriateness of telehealth requests.
  • Document clinical information in electronic medical records daily, with minimal errors.
  • Coordinate with Primary TCT to open the telehealth patient room, readies the equipment for the examination, training, education, access, and establishes the online, video conferencing or other connections.
  • Coordinates information between facilities to expedite patient telehealth modality (SFT, HT and CVT) to access, promote and ensure maximum continuity of care.
  • Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
  • Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
  • Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team.
  • Makes follow up visits.
  • Performs a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate.
  • Provides general clerical/administrative support coordination work for the facility.
Requirements
  • Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
  • Thorough knowledge of the variations in anatomy.
  • Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
  • Minimum of two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).
  • Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
  • Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
  • Knowledge of the concepts of customer service technique related to population.
  • Effective verbal and written communication skills along with proper telephone etiquette.
  • Knowledge of computer functions and electronic medical records.
  • Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
  • Must be detailed oriented and have the ability to multi-task.
Education
  • Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS)
  • Medical assistant certification or LPN/LVN in the state of New York.
  • US Citizen.

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