Digital Solutions Engineer

5 days ago

Falls Church, Virginia, United States TechWish Full time
Job Description

Serve as the technical subject matter expert for an assigned area providing moderately complex operational support to the organization.

Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud.

The Pega Engineer will be responsible for guiding the design, development, and providing support to the existing Navy Federal application(s) to support Pega Marketing systems capabilities.

Solves highly complex problems; takes a broad perspective to identify solutions.

Interacts with other functional teams or projects.

Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems.

Provide operational support input related to application analysis, code review, design, and programming functions.

Works independently.

Responsibilities
  • Support a team of Level 2 engineers for Pega applications
  • Respond to end users for Incidents and Problems for multiple Pega applications
  • Coordinate Level 3 Support when required
  • Provide comprehensive day-to-day operational support
  • Support and coordinate recovery operations in the event of operational failure
  • Recommend, develop, and maintain complete and accurate documentation for supported environments
  • Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
  • Provide technical support and troubleshooting
  • Perform analysis of applications and enhancements for process improvement or re-engineering
  • Coordinate, document and evaluate unit testing for software defects
  • Perform root cause analysis to identify and resolve recurring technical problems
  • Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
  • Evaluate possible designs, improve methods, and implement optimizations.
  • Create and maintain APIs between Pega and other services/applications.
  • Document best practices for data models, data loads, query performance and enforce with other team members.
  • Implement integration plans and interface with testing teams to incorporate plans into the integration testing process.
  • Develop custom systems integration solution components as dictated by business requirements.
  • Ensure the security and integrity of solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices.
  • Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures
  • Analyze and validate data sharing requirements within and outside data partners.
  • Work directly with business leadership to understand data requirements; propose and develop solutions that enable effective decision-making and drives business objectives.
  • Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
  • Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Ensure clear, concise and effective communication of material
  • Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs
  • A Certified Pega Senior System Architect with significant experience developing solution is Customer Decision Hub (CDH)
  • Certified Pega Decisioning Consultant (CPDC) with strong Decisioning expertise and ownership of technical solutions.
  • Responsible for architecting and designing business applications using Pega PRPC and other Pega frameworks.
  • Responsible for technical oversight and implementation of Pegasystems solutions.
  • Manage and ensure quality standards of Pega implementations.
  • Lead the discussions and initiatives on integration of other applications with Pega based application.

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