Patient Service Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Greets patients and visitors, responds to routine requests for information, and answers telephone calls.
- Registers patients, obtains demographic and insurance information, verifies insurance coverage, collects co-pays, deductibles, and previous balances, and posts payments and updates demographic and insurance information.
- Schedules patient appointments, coordinates cancellations, reschedules, and additions to schedules, and provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility, and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner, offers various assistance to patients, and performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
- High School Graduate.
- No experience required.
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff, and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast-paced environment with a strong attention to detail and accuracy.
Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Patient Service Representative II
1 month ago
Mequon, Wisconsin, United States Madison Medical Affiliates Full timeJob Summary:A Patient Service Representative is the first point of contact between patients and our clinics and physicians. This role requires a high level of professionalism, excellent customer service, and strong communication skills to ensure a positive experience for patients.Key Responsibilities:Schedule patient appointments timely and manage physician...
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Patient Service Representative II
2 weeks ago
Mequon, Wisconsin, United States Madison Medical Affiliates Full timeJob Summary:A Patient Service Representative is the first point of contact between patients and our clinics and physicians. This role requires a high level of professionalism, excellent customer service, and strong communication skills. The ideal candidate will be able to work independently and as part of a team, handling multiple tasks and responsibilities...
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Mequon, Wisconsin, United States Madison Medical Affiliates Full timeJob Summary:A Patient Service Representative is the first point of contact between patients and our clinics and physicians. This role is responsible for providing exceptional customer service, scheduling appointments, and managing physician schedules.Key Responsibilities:Demonstrate professionalism and excellent customer service skills in person and over the...
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Customer Service Representative
2 weeks ago
Mequon, Wisconsin, United States R1 RCM Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a Customer Service Representative, you will play a vital role in providing exceptional patient experience and ensuring the smooth registration process for our patients.Key Responsibilities:Collect and...
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Customer Service Representative
2 weeks ago
Mequon, Wisconsin, United States R1 RCM Full timeJob Summary:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration team, you will play a vital role in ensuring the smooth and efficient registration process for our patients.Key Responsibilities:• Collect and verify patient and insurance information in a...
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Customer Service Representative
1 month ago
Mequon, Wisconsin, United States R1 RCM Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration team, you will play a vital role in ensuring a seamless and efficient registration process for our patients.Key Responsibilities:Collect and verify patient and...
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Customer Service Representative
1 month ago
Mequon, Wisconsin, United States R1 Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration team, you will play a critical role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a...
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Customer Service Representative
3 weeks ago
Mequon, Wisconsin, United States R1 RCM Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information...
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Customer Service Representative
1 month ago
Mequon, Wisconsin, United States R1 Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information...
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Customer Service Representative
3 weeks ago
Mequon, Wisconsin, United States R1 Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a...
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Customer Service Representative
4 weeks ago
Mequon, Wisconsin, United States R1 RCM Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM. As a key member of our Patient Registration department, you will play a vital role in ensuring a seamless and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a...
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Customer Service Representative
2 weeks ago
Mequon, Wisconsin, United States Elite Sports Clubs Full timeCustomer Service RepresentativeWe are seeking a highly motivated and professional Customer Service Representative to join our team at Elite Sports Clubs.As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests.Key Responsibilities:Greet and service members in a friendly and...
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Customer Service Representative
6 days ago
Mequon, Wisconsin, United States Marshalls Full timeAt Marshalls, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Modeling established customer service practices with internal and external customersSupporting and embodying a...
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Customer Service Logistics Representative
1 month ago
Mequon, Wisconsin, United States AllianceStaff Full timeJob SummaryWe are seeking a highly skilled Customer Service Logistics Representative to join our team at AllianceStaff. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide technical sales support to clientsCreate quotes and process ordersMaintain...
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Customer Service Representative
4 weeks ago
Mequon, Wisconsin, United States Walgreens Full timeJob Summary As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...
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Customer Service Representative
5 days ago
Mequon, Wisconsin, United States Elite Sports Clubs Full timeElite Sports Clubs is seeking a highly motivated and professional Front Desk Team Member to deliver exceptional customer service to our members and guests. As a key member of our team, you will be responsible for providing a warm and welcoming experience through professional greetings, account maintenance, and extensive knowledge of our products and...
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Customer Service Representative
2 weeks ago
Mequon, Wisconsin, United States Walgreens Full timeCustomer Service Associate at WalgreensAs a valued member of our team, you will have the opportunity to deliver exceptional customer experiences and contribute to the success of our retail environment.Key Responsibilities:Provide courteous, fair, and efficient checkout service to customers.Recommend items for sale to customers and suggest trade-up and/or...
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Customer Service Representative
2 months ago
Mequon, Wisconsin, United States Kwik Trip Full timeAbout Kwik TripKwik Trip is a leading convenience store chain that prides itself on providing exceptional customer service and a clean, welcoming environment for its customers. As a Food/Guest Service coworker, you will play a vital role in delivering a world-class experience that sets us apart from the competition.Key ResponsibilitiesProvide top-notch...
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Account Representative
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Mequon, Wisconsin, United States DentaQuest Full timeJob Summary:The Account Representative is responsible for delivering exceptional client support and driving business growth in the corporate office. This role requires a strong understanding of healthcare and insurance principles, as well as excellent communication and interpersonal skills.Key Responsibilities:Provide ongoing support to clients through...
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Customer Service Representative
4 weeks ago
Mequon, Wisconsin, United States Elite Sports Clubs Full timeJob Title: Front Desk ReceptionistWe are seeking a highly motivated and friendly individual to join our team as a Front Desk Receptionist at Elite Sports Clubs. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and guests.Responsibilities:Greet and service members in a friendly and professional...
