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Automotive Customer Care Specialist

2 months ago

Elko, Nevada, United States Elko Motor Company Full time
Position Overview:


The Automotive Customer Care Specialist at Elko Motor Company plays a crucial role in delivering outstanding client service while managing automotive repair and maintenance processes.

This position demands excellent communication abilities, comprehensive knowledge of vehicle systems, and the capacity to handle multiple tasks efficiently in a dynamic setting.


Key Responsibilities:

  • Welcome clients and create a friendly and inviting environment
  • Address customer inquiries and liaise effectively with service technicians
  • Provide precise quotes for repair and maintenance services
  • Coordinate service appointments and ensure prompt service delivery
  • Follow up with clients to guarantee satisfaction and address any concerns
  • Maintain thorough records of services rendered and manage the customer database
  • Keep abreast of industry developments and technological innovations

Qualifications:

  • Prior experience in a customer service role within the automotive sector or a related field
  • Strong communication and interpersonal skills
  • In-depth understanding of automotive systems and repair processes
  • Effective problem-solving and decision-making skills
  • Ability to thrive in a fast-paced and high-pressure environment
  • Detail-oriented with strong organizational capabilities
  • Proficient in using computer systems and software applications

Employee Benefits:

  • Complimentary college education for employees and their family members
  • Comprehensive health insurance
  • Paid time off
  • Retirement savings options
  • Opportunities for professional growth and advancement

About Elko Motor Company:
Elko Motor Company is a distinguished automotive dealership dedicated to providing top-notch vehicles and services. Our team of committed professionals works diligently to foster a positive and rewarding workplace. Join us in our journey towards excellence.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to maintaining a safe, drug-free workplace. Candidates must be prepared to undergo a pre-employment background check and drug screening. A valid driver's license and a satisfactory driving record are required.