Healthcare Access Coordinator
1 week ago
We are seeking a skilled Care Team Specialist to join our team at La Maestra Community Health Centers.
About the Role:
- Greet patients, clients, and visitors when they are checking out following all organizational customer service guidelines.
- Checks-out the patient following their appointment through NextGen enterprise practice management (EPM) auto flow process, which includes updating the patient's demographics, and scheduling follow-up appointments.
- Printing out a Patient Plan through the NextGen electronic health record (EHR).
- Printing out Patient Education if applicable to patient.
- Printing out information regarding new medications and giving them to patients as they are checking out.
- Creates needed follow up and preventive screening appointments for patients after their visit with the provider
- Generate Same/Next Day reports to prepare for patients coming for their appointments and to see what additional services they qualify for.
- Answer telephones (includes scheduling appointments) and provide information on Clinic operation following La Maestra's established Phone Call Etiquette.
- Schedule appointments using the PCMH script for all departments and sites and corrects scheduling Errors.
- Assign patients to a Primary Care Provider (see PSR Procedures and Protocols) when appropriate.
- Re-assign patients to a Primary Care Provider (see PSR Procedures and Protocols) when appropriate.
- Re-schedules patients if provider is unavailable while following the PCMH script.
- Always maintain La Maestra's Phone Call Etiquette (see PSR procedures and protocols).
- Check clinic voicemail messages and take appropriate action (i.e. call back patient, schedule appointment, forwarding message information to intended recipient, etc.)
- a. All voicemails are expected to be checked daily
- When Checking out the patient, if patient is no longer covered, Care Team Specialist must inform patient, explain payment options and arrange for payment according to sliding fee scale when appropriate and give the patient information regarding obtaining insurance if applicable
- Responsible for being familiar with the guidelines and standards of government programs and health insurances the clinic is engaged in and patients' use, in paying for services.
- Responsible for scanning and archiving documents into patients chart in a timely manner.
- Call patients if the patient did not check out to schedule any preventive services.
- Inputs Imaging Referral orders into EHR for In House ultrasounds and X-rays .
- Generates Referrals that are in the referral tab when patient is in Check out.
- Schedules appointments for In House Referral orders that were completed by the time the patient Checks out.
- Ensures that all Care Team information was correctly placed in the system by other staff as the patient Checks Out and passes out Patient Satisfaction Surveys.
- Provides weekly productivity reports to supervisor.
- Attend daily huddles for their Care Team.
- Other functions as directed by the supervisor.
- Maintain effective communication and working relationships with other employees and patients.
Requirements:
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.
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