Member Service Professional

3 weeks ago


Burlington, Massachusetts, United States DCU Inc. Full time
About the Role

We are seeking a highly skilled Member Service Representative to join our team at DCU Inc. in Burlington. As a key member of our organization, you will be responsible for providing exceptional service to our members while identifying their financial needs and helping them achieve their goals.

Key Responsibilities:

  • Identify member needs and provide personalized service excellence.
  • Educate and cross-sell appropriate products and services.
  • Process loan requests and verify integrity of documents.
  • Accurately process teller transactions and assist with end-of-day balancing.

Requirements:

  • High School diploma or equivalent required.
  • 1-3 years related experience preferred.
  • Excellent verbal communication skills.
  • Technical skills in Word, Excel, and Email.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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