Cable Operations Management Specialist
6 days ago
We are seeking a seasoned cable technician operations supervisor to oversee the delivery of top-quality installation, maintenance, and repair services.
Key Responsibilities:- Leadership Role: Supervise and mentor a team of skilled cable technicians, providing guidance, training, and performance evaluations to foster growth and excellence.
- Schedule Optimization: Plan and coordinate daily technician schedules, routes, and workloads to ensure efficient service delivery and minimal downtime.
- Troubleshooting Expert: Serve as the primary point of escalation for complex technical issues, guiding technicians through troubleshooting and problem resolution.
- Quality Control: Conduct site audits, inspect completed work, and implement quality control measures to ensure all installations and repairs meet industry standards.
- Safety Protocol: Enforce safety protocols and ensure adherence to local, state, and federal regulations, as well as company policies.
- Performance Monitoring: Monitor key performance indicators (KPIs), including completion rates, first-time fixes, and customer satisfaction, and implement strategies for improvement.
- Customer Liaison: Act as a liaison between customers and technicians to address concerns, manage expectations, and deliver exceptional service.
- Inventory Management: Oversee inventory of tools, equipment, and materials, ensuring availability for all jobs while managing costs effectively.
- Supervisory Experience: Proven experience in a supervisory or leadership role, specifically managing cable technicians or in a related telecommunications field.
- Technical Knowledge: Strong technical knowledge of cable installation, maintenance, and repair processes, including familiarity with tools, equipment, and industry best practices.
- Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple priorities and tight deadlines.
- Problem-Solving: Exceptional problem-solving abilities and a proactive approach to challenges.
- Interpersonal Skills: Strong interpersonal and communication skills, with the ability to engage effectively with both team members and customers.
- Safety Standards: Knowledge of safety standards, regulations, and compliance requirements in the cable or telecommunications industry.
- Data Analysis: Proficiency in scheduling and reporting tools, as well as experience with data analysis to drive performance improvements.
A competitive salary of $85,000 per year, plus a comprehensive benefits package, including health, vision, and dental coverage, 401k with company match, and company vehicle and gas card.
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