Cable Operations Management Specialist

6 days ago


Fort Walton Beach, Florida, United States JHB-CUI Full time

We are seeking a seasoned cable technician operations supervisor to oversee the delivery of top-quality installation, maintenance, and repair services.

Key Responsibilities:
  • Leadership Role: Supervise and mentor a team of skilled cable technicians, providing guidance, training, and performance evaluations to foster growth and excellence.
  • Schedule Optimization: Plan and coordinate daily technician schedules, routes, and workloads to ensure efficient service delivery and minimal downtime.
  • Troubleshooting Expert: Serve as the primary point of escalation for complex technical issues, guiding technicians through troubleshooting and problem resolution.
  • Quality Control: Conduct site audits, inspect completed work, and implement quality control measures to ensure all installations and repairs meet industry standards.
  • Safety Protocol: Enforce safety protocols and ensure adherence to local, state, and federal regulations, as well as company policies.
  • Performance Monitoring: Monitor key performance indicators (KPIs), including completion rates, first-time fixes, and customer satisfaction, and implement strategies for improvement.
  • Customer Liaison: Act as a liaison between customers and technicians to address concerns, manage expectations, and deliver exceptional service.
  • Inventory Management: Oversee inventory of tools, equipment, and materials, ensuring availability for all jobs while managing costs effectively.
Qualifications:
  • Supervisory Experience: Proven experience in a supervisory or leadership role, specifically managing cable technicians or in a related telecommunications field.
  • Technical Knowledge: Strong technical knowledge of cable installation, maintenance, and repair processes, including familiarity with tools, equipment, and industry best practices.
  • Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple priorities and tight deadlines.
  • Problem-Solving: Exceptional problem-solving abilities and a proactive approach to challenges.
  • Interpersonal Skills: Strong interpersonal and communication skills, with the ability to engage effectively with both team members and customers.
  • Safety Standards: Knowledge of safety standards, regulations, and compliance requirements in the cable or telecommunications industry.
  • Data Analysis: Proficiency in scheduling and reporting tools, as well as experience with data analysis to drive performance improvements.
Compensation and Benefits:

A competitive salary of $85,000 per year, plus a comprehensive benefits package, including health, vision, and dental coverage, 401k with company match, and company vehicle and gas card.



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