Learning Experience Designer, Product Enablement Specialist

17 hours ago


San Francisco, California, United States Medallia Full time

At Medallia, we are committed to creating a culture that values every person and every experience. Our mission is to foster an engaging ecosystem of learning for Customers, Medallians, and Partners by providing creative, effective, and compelling experiences.

The Medallia Education team's vision is to lead creative and strategic innovation in outcome-driven product enablement for customer, employee, and partner communities. As an Instructional Design Sr. Analyst, you will play a key role in achieving this vision by designing and developing high-quality education content that meets the needs of our diverse audience.

We are seeking an experienced Instructional Design Sr. Analyst who can leverage their expertise in instructional design principles and practices to create impactful learning experiences. The ideal candidate will have a strong understanding of adult learning theories, interactive training, and learning design.

In this role, you will work closely with subject matter experts to identify learning gaps and develop targeted solutions. You will also collaborate with e-learning developers to ensure that your designs are brought to life in a visually appealing and engaging way.

As a member of the Design and Development team, you will be responsible for maintaining education content by staying up-to-date with the latest design standards, product features, and field practices. You will also partner with key stakeholders across Product, Engineering, Technical Support, Sales, and Professional Services as an education advocate.

To be successful in this role, you must have excellent communication skills, both written and verbal, and be able to translate technical product features and workflows into engaging learning materials. You should also have a strong attention to detail and be able to consistently deliver high-quality work on time.

Medallia offers a competitive annual base salary range of $83,000 - $117,000, depending on experience. We also provide comprehensive health and wellness benefits, including medical, dental, vision, 401(k), short-term and long-term disability, life, and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.



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