Hotel Attendant

2 weeks ago

Alexandria, Virginia, United States Aparium Hotel Group Full time
Job Summary

We are seeking a detail-oriented and organized individual to join our housekeeping team as a Room Attendant. As a key member of our team, you will be responsible for maintaining the cleanliness and organization of our guest rooms and spaces. If you have a passion for cleanliness, a strong work ethic, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

• Uphold and role model the company's principles of People, Place, and Character, while embodying our values that drive collaboration, intuitive service, and translocal hospitality.
• Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry, and completing assigned checklists.
• Collaborate with housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience.
• Take pride in your work, strictly adhering to health, safety, and sanitary guidelines.
• Work in an organized fashion following the sequence of services with the utmost respect for your equipment and workspace.
• Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized.
• Foster open lines of communication within the department by actively participating in daily line ups and monthly housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities.
• Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices.
• Maintain regular communication with the housekeeping leadership team to ensure alignment on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.
• Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the housekeeping leadership and/or engineering department to make corrections and improvements as needed.

Requirements

• A passion for the importance of cleanliness, initiative to learn and pride in those we serve.
• Basic knowledge of cleaning techniques, safety procedures and requirements.
• Conversational proficiency of the English language to receive and execute verbal and written communication and direction.
• Adaptable interpersonal communication skills to address employees at all levels of the hotel.
• Ability to work in a fast-paced environment for extended periods of time to meet high volume business.
• Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
• Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
• Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.

About Us

Aparium Hotel Group is a unique hospitality company that combines the business acumen of large hospitality companies with the charm of boutique hotels. We are committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Hotel Heron participates in the Department of Homeland Security's E-Verify program.

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