Client Service Representative
3 weeks ago
{"h1": "Client Service Associate Job Description", "p": "At J.B. Solutions of Florida, Inc, we are seeking a highly skilled Client Service Associate to join our team. As a Client Service Associate, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of service.
Responsibilities:
* Use script and/or probing techniques to determine customer needs
* Ensure service delivered to our customers meets our goals
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Requirements:
* A minimum of six months of customer service experience preferred but not required
* Courteous with strong customer service orientation
* Strong communication and negotiation skills required
* Ability to effectively communicate, both written and verbally
* Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
* Tolerance for repetitive work in a fast-paced environment
* Ability to work as a team member, as well as independently
* Dependable with proficient attention to detail
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
* Be able to lift and bend
* Background check is required, and drug screen may be required
What We Offer:
* The opportunity to work with a great team onsite in our Tampa facility
* Company incentives including bonuses, corporate giveaways and trips (3x yr.)
* The opportunity to shine in and grow your career with clear paths for development – we invest in you
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
We are an equal opportunity employer and welcome applications from diverse candidates.
Apply today and join our team"}
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