Technical Support Specialist with Security Clearance
7 days ago
CEdge Software Consultants is seeking an Intermediate Helpdesk Support Services Specialist to provide on-site support for SDDC's OIS NIPRNET and SIPRNET customers.
The ideal candidate will have the skills and certifications required to troubleshoot, analyze, and resolve workstation and peripheral problems in accordance with approved baseline configurations.
This role involves establishing and maintaining a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers. The contractor shall provide the Government a copy of the database monthly.
A key deliverable of this position is the provision of a Knowledge Database identifying the problem and the resolution by the 10th business day of the following month.
The Technical Support Specialist will be responsible for configuration, maintenance, and troubleshooting of desktop platforms. This includes workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.
The ideal candidate should possess the following skills and qualifications:
- Configuration, maintenance, and troubleshooting of desktop platforms
- Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals
- Troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations
- Required certification: IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP
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