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Client Support Representative

2 months ago

West Columbia, South Carolina, United States Palmetto State Glass Full time

Customer Service Assistant

Palmetto State Glass, a prominent player in the commercial glass industry, is seeking a dedicated individual with exceptional attention to detail to become part of our expanding team. We provide competitive compensation, comprehensive benefits, and paid time off for holidays and vacations.

Key Responsibilities:

  • Deliver outstanding customer service
  • Onboard new clients into our software system
  • Ensure completion of service work orders, quotes, and warranty requests
  • Manage the timely processing of quotes and warranties
  • Track and monitor purchase orders
  • Confirm accuracy of work order pricing
  • Invoice services upon completion
  • Collect cash on delivery payments
  • Maintain organized service invoice records
  • Assist in scheduling service appointments
  • Keep accurate lists of prospects and customers
  • Generate reports on open tickets and oversee material arrivals
  • Support marketing initiatives

Qualifications:

  • Minimum one year of experience in customer service
  • Strong communication abilities
  • Motivation and drive to achieve success
  • Consistent attendance record
  • Proficiency in Excel, Word, and PowerPoint
  • Meticulous attention to detail
  • Possession of a valid and clear driver's license