Customer Experience Associate
2 weeks ago
We're seeking a highly skilled and enthusiastic individual to join our team as a Member Services Representative. In this role, you'll be responsible for delivering exceptional customer experiences to our members, prospective members, and guests.
Your primary duties will include greeting members, answering phones, checking members into the system, taking prospective members on tours, and signing up new members. You'll also facilitate updates to member accounts, respond to member inquiries, and maintain the cleanliness of the club.
We're looking for someone who is dedicated to providing outstanding customer service, possesses excellent communication skills, and can work effectively in a fast-paced environment.
Estimated salary: $16.00 - $16.50 per hour.
Responsibilities:
- Greet members, prospective members, and guests
- Answer phones and assist callers
- Check members into the system
- Take prospective members on tours
- Sign up new members
- Facilitate updates to member accounts
- Maintain the cleanliness of the club
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