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Customer Service and Logistics Coordinator

2 months ago

Tampa, Florida, United States Caite & Kyla Seo Clothing Brands Full time
Job Overview

We are seeking a dedicated and skilled professional to join our team as a Customer Service and Logistics Coordinator. The ideal candidate will have a proven history in customer relations and logistics management, demonstrating exceptional organizational abilities and a keen eye for detail. If you are proactive, results-driven, and possess a friendly and professional demeanor, we encourage you to consider this opportunity. Key attributes for success in this role include accountability, integrity, and the ability to manage multiple priorities while working independently.

Key Responsibilities:

  • Process and input sales orders efficiently.
  • Contact customers for payment information.
  • Address customer inquiries regarding shipment statuses.
  • Oversee order fulfillment, including label generation and coordination with warehouse and shipping partners.
  • Assist in the warehouse with order picking as needed.
  • Manage inventory allocation to ensure timely order dispatch.
  • Engage with customers daily to clarify payment terms and process orders.
  • Ensure thorough follow-through from order receipt to shipment.
  • Generate invoices for shipped orders.
  • Handle returns and exchanges, ensuring customer satisfaction.
  • Resolve customer issues through effective problem-solving.
  • Maintain communication with sales staff, management, and warehouse teams to ensure smooth operations.
  • Exhibit excellent verbal and written communication skills, providing clear and friendly customer interactions.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • 2 to 4 years of experience in administrative roles and customer service management.
  • High proficiency in Excel and familiarity with QuickBooks or similar software.
  • Strong attention to detail and accuracy in data management.
  • Effective communication skills, both written and verbal.
  • Able to develop and adhere to processes while collaborating with team members.
  • Professional demeanor when interacting with clients and colleagues.
  • Ability to work under pressure and meet deadlines.
  • Excellent organizational and follow-up skills.
  • Strong analytical and problem-solving abilities.
  • Capacity to work independently as well as part of a team.
  • Thrives in a fast-paced environment.
  • Detail-oriented with exceptional organizational skills.
  • Passionate about delivering outstanding customer service.

Benefits:

  • A vibrant and dynamic work environment.
  • A supportive and accomplished team.
  • A respectful and inclusive workplace culture.
  • Opportunities for professional growth.
  • Access to a variety of daily snacks.