Service Team Lead

3 weeks ago


Corpus Christi, Texas, United States Southwest Automotive Group Full time

**Job Title:** Service Team Lead

About Our Dealership:

We value community, support local businesses, vendors, suppliers, and charitable organizations. We want to give back to our community and cultivate long-term relationships with our neighbors.

Job Description:

The Service Team Lead is responsible for conducting daily one-on-one client status meetings with each ASM to identify potential service issues. This role also monitors automotive repair/maintenance to prevent operational delays and works with the service director to set departmental objectives.

Responsibilities:

  • Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with service director to set departmental objectives
  • Recruit, interview, and train service staff
  • Maintain daily sales and production records as prescribed by upper management
  • Review and evaluate service sales performance
  • Staff technical teams relative to production requirements
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by upper management
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
  • Enforce OSHA requirements, procedures, and regulations
  • Conduct performance evaluations
  • Participate in operational planning
  • Maintain the facility and equipment
  • Conduct weekly department meetings/attend weekly manager meetings

Salary Estimate: $60,000 - $80,000 per year, depending on experience.

Required Skills and Qualifications:

  • Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays

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