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Retail Team Lead

2 months ago

Lakeville, Minnesota, United States HomeGoods Full time
About the Role

We are seeking a highly motivated and experienced Retail Team Lead to join our team at HomeGoods. As a Retail Team Lead, you will be responsible for leading the frontline team to promote a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities
  • Customer Experience: Promote a highly satisfied customer experience by ensuring that all customers receive exceptional service and support.
  • Team Leadership: Lead and develop a high-performing team by providing training, coaching, and feedback to ensure that all team members are equipped to deliver exceptional customer service.
  • Operational Excellence: Ensure that all store operations are running smoothly and efficiently, including cash handling, inventory management, and visual merchandising.
  • Communication: Communicate effectively with all stakeholders, including customers, team members, and management, to ensure that everyone is informed and aligned.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Education: High school graduate or equivalent degree preferred.
  • Experience: Previous retail or supervisory experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to lift heavy merchandise.
What We Offer

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply.