Payment Disputes Specialist

7 days ago


New York, New York, United States Payoneer Full time
Company Overview

Payoneer is a leading global digital payments platform that enables businesses to access new economic opportunities by facilitating cross-border payments, working capital, tax solutions, and risk management. With a robust technology infrastructure, compliance, operations, and banking systems, Payoneer streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories.

Job Description

We are seeking a highly motivated and detail-oriented Chargeback and Payment Disputes Specialist to join our B2B Chargeback and Payment Disputes Team. As a member of this team, you will be responsible for handling cases from multiple payment providers, different payment methods, and internal or external channels. You will work closely with cross-functional teams and departments to ensure precise and proper responses to disputes.

Key Responsibilities:
  • Investigate and analyze dispute cases from internal and third-party systems
  • Manage and represent chargebacks and retrieval requests
  • Ensure precise and proper responses to disputes
  • Correspond with customers, banks, acquirers, and other payment processors
  • Update and maintain payment dispute databases daily
  • Interact with different departments, including Risk, Customer Care, Reconciliation, and Tech Services


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