Payment Disputes Specialist
7 days ago
Payoneer is a leading global digital payments platform that enables businesses to access new economic opportunities by facilitating cross-border payments, working capital, tax solutions, and risk management. With a robust technology infrastructure, compliance, operations, and banking systems, Payoneer streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories.
Job DescriptionWe are seeking a highly motivated and detail-oriented Chargeback and Payment Disputes Specialist to join our B2B Chargeback and Payment Disputes Team. As a member of this team, you will be responsible for handling cases from multiple payment providers, different payment methods, and internal or external channels. You will work closely with cross-functional teams and departments to ensure precise and proper responses to disputes.
Key Responsibilities:- Investigate and analyze dispute cases from internal and third-party systems
- Manage and represent chargebacks and retrieval requests
- Ensure precise and proper responses to disputes
- Correspond with customers, banks, acquirers, and other payment processors
- Update and maintain payment dispute databases daily
- Interact with different departments, including Risk, Customer Care, Reconciliation, and Tech Services
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