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Wireless Sales Associate

1 month ago


Enumclaw, Washington, United States T-Mobile Full time

As a Mobile Associate at T-Mobile, you will be part of a dynamic team that is shaping the future of technology in wireless and beyond.

Your role will be to build energy and excitement around our products and services, and to immerse yourself in significant connections with our customers.

You will work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

Key Responsibilities:

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
  • Approaching service and sales needs with composure, integrity and compassion.

Requirements:

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
  • Effective at balancing customer needs and performance goals (Required)
  • At least 18 years of age Legally authorized to work in the United States (Required)