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Healthcare Customer Service Associate
2 months ago
Position Overview
We are seeking a dedicated Patient Service Representative to enhance our clinic operations. This role is vital in ensuring a seamless patient experience in a dynamic healthcare environment.
Key Responsibilities
- Manage the patient check-in process efficiently.
- Update and maintain patient personal and insurance information in our systems.
- Operate a multi-line phone system to assist patients and handle inquiries.
- Organize and maintain medical records accurately.
- Collect co-pays and cash payments with precision.
Benefits Offered
- Comprehensive health, dental, and vision insurance plans.
- Health Savings Account with a matching contribution.
- Paid time off and holiday pay eligibility.
- Company-sponsored life insurance and long-term disability for full-time employees.
- Access to voluntary short-term disability insurance.
- Additional life insurance options available.
- Eligibility for accident and critical illness insurance.
- 401K plan with employer contributions.
- Profit-sharing opportunities.
- Employee discounts on various services.
Essential Functions
- Execute opening and closing duties for the clinic.
- Greet patients warmly and verify their appointment details.
- Scan and upload documents into the electronic health record system.
- Maintain cleanliness and organization of the waiting area and reception desk.
- Monitor appointment schedules for any changes throughout the day.
- Schedule follow-up appointments as necessary.
- Respond to tasks assigned in the electronic health record system.
- Order and manage clinic office supplies.
- Sell and track cosmetic products offered by the clinic.
- Handle incoming mail and prepare for the next day's appointments.
Qualifications
Education
A high school diploma or equivalent is required.
Skills and Abilities
- Preferred 1-2 years of experience in a medical office or similar role.
- Proficient in basic computer operations.
- Quick learner of new software applications.
- Strong customer service, communication, and organizational skills.
- Ability to operate standard office equipment effectively.
- Typing speed of at least 40 words per minute is preferred.
- Attention to detail is essential.
- Capable of multitasking and prioritizing tasks efficiently.
- Open to constructive feedback and direction from supervisors.
- Professional appearance and demeanor are expected at all times.
- Must exhibit a friendly, tactful, and compassionate attitude towards patients.
- Ability to maintain confidentiality of sensitive information.
