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Operations Specialist

2 months ago

Memphis, Tennessee, United States First Horizon Full time
About the Role

We are seeking a highly skilled and detail-oriented Operations Specialist to join our team at First Horizon Bank. As an Operations Specialist, you will play a critical role in delivering a seamless customer experience by providing exceptional support to our banking centers.

Key Responsibilities
  • Assist banking centers with client inquiries regarding CD/IRA/HSA and ICS/CDARS products, services, and client information files.
  • Ensure client transactions are accurate and up-to-date by researching and resolving discrepancies within client files.
  • Complete requests as needed while updating various systems with clear and concise details.
  • Work collaboratively with all lines of business and financial centers to provide superior customer service and maintain high service quality.
  • Meet or exceed productivity targets based on EPIC performance feedback.
Requirements
  • High school diploma; associate's degree preferred.
  • 0-2 years of related experience; 2+ years preferred.
  • Proficiency with Microsoft Office.
  • Solid verbal and written communication skills, as well as a high level of accountability.
  • Strong organizational skills and some knowledge of bank operation systems, including Hogan.
  • Some understanding of bank products is preferred, and the applicant should possess a strong sense of ownership and be team-oriented.
Benefits
  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.
About Us

First Horizon is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.